Privacy Policy

1. Introduction

RapidReel Creations ("we", "our", "us"), operated by its proprietor from Hyderabad, Telangana, India, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rapidreelcreations.com or use our video production and editing services.

By accessing or using our website, you consent to the data practices described in this policy. If you do not agree with these terms, please do not access the website.

2. Information We Collect

We may collect the following types of information:

a) Personal Information (Provided by You)

• Full name
• Email address
• Phone number
• Event details (date, time, location, type)
• Billing/payment information (processed securely via Razorpay)
• Any special requirements or messages submitted through forms

b) Automatically Collected Information

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website URLs
• Device identifiers

c) Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings and service requests
• Process payments securely through our payment gateway partner (Razorpay)
• Communicate with you regarding your bookings, inquiries, and updates
• Send booking confirmations, invoices, and payment receipts via email
• Improve our website, services, and user experience
• Comply with legal obligations and resolve disputes
• Prevent fraudulent transactions and protect against misuse

4. Payment Information & Security

All payments on our platform are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit card numbers, debit card numbers, or bank account details on our servers. All sensitive payment data is encrypted and handled entirely by Razorpay in accordance with industry security standards.

For more information about Razorpay's security practices, please visit: https://razorpay.com/privacy/

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Payment Processing: With Razorpay to process your transactions securely
• Email Notifications: With our email service provider (Brevo/Sendinblue) to send booking confirmations and receipts
• Legal Requirements: When required by law, regulation, legal process, or enforceable governmental request
• Business Protection: To protect the rights, property, or safety of RapidReel Creations, our customers, or the public

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws. Booking and payment records are retained for a minimum of 8 years for tax and legal compliance purposes under Indian law.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with relevant data protection authorities

To exercise any of these rights, please contact us at rapidreelcreations1506@gmail.com

8. Third-Party Links

Our website may contain links to third-party websites (Instagram, YouTube, LinkedIn, Facebook). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after any modifications constitutes your acceptance of the revised policy.